FAQ

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

Your order will be shipped within 2 to 3 days. Our average delivery times are then 5 to 21 business days worldwide.

Where do we deliver and what are the delivery costs?

We ship worldwide. Shipping is FREE on all orders.

Where are you from ?

Our company is based in Canada.

Who delivers my item?

Your items are delivered via your local postal service.

What are the delivery times?

Items are delivered according to your local post office's terms and conditions.

What happens if no one is home?

Don't worry, our items will be left in your mailbox if they are small enough. Otherwise, your package will be left at your post office where you can collect it.

I entered the wrong address, what should I do?

Don't worry, if your order hasn't shipped yet, contact us immediately and we'll be happy to update your information. Otherwise, and in accordance with our terms and conditions, once an order has been shipped from our warehouse, no further changes can be made.

Is your site secure?

This site is 100% secure. And truth be told, it's 300% secure. Here's why: First, the site you're visiting is on an HTTPS server (the little green padlock on the left side of this page's URL is there to remind you). Most sites only secure their "shopping cart" and everything related to checkout. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware. Finally, regarding checkout, we use Stripe and Paypal, which are the benchmarks for secure online transactions.

What are the payment methods?

Currently, you can pay by credit card or PayPal on our website. We do not accept checks, wire transfers, or payment upon receipt.

What happens if I am not satisfied with my product?

We offer a 100% money-back guarantee! If, for any reason, the product does not meet your expectations, you can return it to us within 14 days of receipt and we will refund the full price of the item as soon as it arrives at our premises. However, all returned products must be in perfect condition and the return postage must be paid by you. Proof of postage should then be emailed to us as proof of delivery.

Any more questions?

If you still have any questions, you can contact us by email at contact.venisiashop@gmail.com .